Shipping policy
Shipping Policy – wholewor
Thank you for shopping with wholewor! We aim to deliver your item orders quickly and reliably. Please read the following information regarding shipping times, processing, tracking, and delivery.
Order Processing
All item orders are typically processed within 1-3 business days after payment confirmation. During high-volume sales periods (holidays, promotions, peak seasons), processing may take slightly longer. You will receive an email confirmation once your item order has shipped.
Shipping Methods & Delivery Times
wholewor offers multiple shipping options to fit your needs:
Standard Shipping (Ireland)
Estimated delivery: 3-7 business days Carrier may vary depending on your location
Expedited Shipping
Estimated delivery: 2-4 business days Available at checkout for an additional fee
International Shipping
Estimated delivery: 7-21 business days Varies by destination country and customs clearance timeDelivery times are estimates and start from the date of shipping, not the date of order placement.
Shipping Costs
Shipping costs are calculated at checkout based on:
· Destination address
· Package weight & dimensions (based on item size and quantity)
· Selected shipping method
Occasionally, shipping charges may vary slightly due to carrier changes. Any additional charges will be communicated in advance.
Tracking Your Order
Once your item order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress through the carrier's website. If you don't receive tracking information within 3 business days of placing your order, please contact us at:
Email: stevejianj@gmail.com
Phone: +852 6743 8784
We're happy to assist!
Shipping Restrictions
Some items may be subject to shipping restrictions due to:
· Size or weight (especially for oversized items)
· Country-specific import regulations
· Carrier limitations
If your item order cannot be shipped to your address, we will contact you with options or a possible cancellation and refund.
Customs, Duties & Taxes
International item orders may be subject to customs fees, import duties, or local taxes upon arrival in your country. These fees are not included in the purchase price or shipping cost, and are the responsibility of the customer. Please check your country's regulations before placing an order for items.
Delivery Issues
Delayed Delivery
If your item order hasn't arrived within the estimated timeframe:
· Check your tracking status
· Confirm your shipping address
· Contact us if further help is needed
Lost or Damaged Packages
If your item shipment is lost or arrives damaged:
· Take photos of the packaging and item contents
· Contact us within 7 days of delivery
· Provide your order number and photos
We will coordinate with the carrier to resolve the issue promptly.
Contact Information
For questions regarding shipping, delivery, or tracking of your item order:
+852 6743 8784
RM11, 13/F, BLK C WONG KING IND. BLD., 192-198 CHOI HUNG RD SAN PO KONG HONG KONG
Final Notes
wholewor strives to provide a smooth and reliable delivery experience for your item orders. If you have special shipping requests, please contact us before placing your order. We'll do our best to accommodate your needs.